Who we are
Continuo Community Inc recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document describes how we collect and manage your personal information. We respect your rights to privacy under the Privacy and Data Protection Act 2014 and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
Our website address is: https://continuo.org.au. There is more information on our home page. Our contact details can be found on the Contact us page.
What personal data we collect and why we collect it
What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information (* indicates mandatory information):
- first name and last name*
- email address*
- contact phone number
- year of birth
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our websites or online presence
- information you provide to us through member surveys.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys, information for other reports and statistical purposes or aggregated information about how users use our website.
How do we use the information we collect
We collect, hold, use and disclose your personal information for the following purposes:
- to provide services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new services;
- to potentially provide you with access to protected areas of our website;
- to assess the performance of the website and to improve the operation of the website;
- for the administrative, marketing (including direct marketing), planning, service development, quality control and research purposes of Continuo Community Inc
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
As an incorporated Association, we are required to contact all our members about certain events (eg the AGM, or any Special General Meeting). We therefore require all members to provide their name and a valid email address. These are the only mandatory fields.
We also request information that is optional, such as year of birth, volunteer information, etc. You may choose not to provide this information if you wish.
We use the information that people provide about volunteer capabilities and interests to offer opportunities to volunteer.
Year of birth and postcode are used to determine the demographics of our audience and tailor our offerings accordingly.
How do we collect your personal information?
Signing up as a member
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- when you complete the sign-up for for our e-News “Continuo Connect”
- through your access and use of our website
- when you open your e-News sent via MailChimp, or when we receive bounce messages from MailChimp
If you are a member and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out, the login cookies will be removed.
Whom we share your data with
Your data will not be shared with any other organisation other than the mandatory data with Stripe, for administering the payment of your membership fee. Your data will be used for general communications from Continuo Community Inc.
How long we retain your data
Members register via our MailChimp sign-up form. We store the personal information they provide in their user profile in both the MailChimp and website databases. All users can see, edit, or delete any of their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your data is retained for as long as you remain a member of Continuo Community, whether financial or unfinancial.
The copy of the data in the MailChimp database is used to send out our regular e-News. You can unsubscribe from the e-News at any time.
What rights you have over your data
If you are a member with a login for this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us (see contact details below).
You can amend your personal details yourself directly via the website.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is the same as our grievance procedure.
How we use your contact details to send you information
We send occasional e-News to all those who have signed up to this website. People with login for this website may unsubscribe from the e-News at any time without losing access to the website.
How we protect your data
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information in hard copy is destroyed when no longer needed.
Our website is protected from corruption and hacking by an Anti-Malware program. Scans are run regularly.
The data on our website is protected from loss by daily back-ups. These are encrypted and stored in the cloud (in Dropbox).
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.
We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
What data breach procedures we have in place
We have not yet experienced any data breach. Should this occur, all affected members would be notified immediately, with any recommended actions.
What third parties we receive data from
What automated decision making and/or profiling we do with user data
No data is used for automated decision-making.
We use the information that people provide about volunteer interests to offer volunteering opportunities from time to time.
From time to time we analyse member numbers by postcode or year of birth to tailor our offering to the demographic using our site.
Industry regulatory disclosure requirements
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Event, Venue, and Organiser Information
Through the usage of The Events Calendar, Events Calendar PRO, The Events Calendar Filter Bar, Eventbrite Tickets, and Community Events plugins, as well as our Event Aggregator Import service (contained within The Events Calendar plugin), information about events such as date, venue and organiser may be collected and stored within the Continuo website’s database.
Additional information for website administrators
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Posts and Pages
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.